sometimes i even wish i had a bit more work...
I know I can't do it, though....
... you know, I always used to think there wasn't that much difference between americans and english-speaking canadians, or canadians outside Quebec, but they're so different, i can't really speak to them over the phone... like i can manage because we can both speak english, but the service we offer is more friendly, more personal, it's not like calling at a call-center, it's really honest, and thorough, and we take very good care of our customers... so much that they sometimes have a hard time understanding what's happening because they have such low expectations, that when we tell them "OK, we'll take care of that," or I just take a few bits of information and send them a spare part for free, or two minutes and their replacement is underway, or we extend the warranty sometimes well beyond what's written, and we're very forgiving, very understanding, as helpful as we can be... people generally love that, and I often got thank you e-mails from customers, saying they thought the service was amazing, and considering the number of calls I get, it's A LOT of thank you notes... self-praise aside, when I get calls from Americans, I often just don't understand what they're saying... not only what they're expecting, or what's implied, but outright what they're saying sometimes... their mode of expression is different, somehow, and we don't understand each other very well... it's not just me, either... they don't understand me very well, either... I don't think it's everyone, I think it might be regional or something, because sometimes my boss sends me messages to respond to/call back, and those people it's mostly OK, but if I answer US calls at random, it doesn't go well... modest conservative prom collections cost below 100
I actually don't really notice it... It's my ex-boss who used to think my English customer service was awful, and I still don't understand what's going on, in my opinion it's no that bad, but the most recent times I started noticing that we weren't exactly communicating very well, and I just stopped trying to be helpful, and accept that ... something out of my understanding or range of perception was going on, and that it was a lot worse than I could see...
I never thought there could even exist such a divide between two cultures that speak the same language... Maybe it's because I'm french, too, and I don't pick-up on certain things that true, exclusive, and 100% immersed English speakers can discern... idk... I just know that
lol my boss just called just Now, like I just hung up with him as I was writing this...
He called to let me know of my bonus... Now I really have to send cards... : P
As I was saying, I just know that there's something ... off? different? that goes on between me and some of the English customers, mostly the American ones, and it's off enough that it worries them, but I think Mr. Olsen, my main boss and one of the directors at the company, knows what it is... I think he's pretty ... seasoned now, and probably knows about things like this, ... I'm not sure if he'd be able to explain, but I think he wanted to show me that he was aware of the phenomenon, I think...
I kinda lost my moment there, don't know exactly what I was getting to anymore, but yeah... lol I can't believe he called while I was writing this, he never calls... I think it's the second time we speak in five years....
My mom's got an American boyfriend again, a new one, and I think she's going to see him somewhere there before x-mas, ... she met him online, and he's got multiple sclerosis... he's not in a wheelchair yet, but he's got a wheelchair at home, waiting for him... maybe he wants to get the heads-up or something, idk... i don't think my mom takes it too seriously right now because she's coming back just before xmas, probably to encourage him to be with his family if possible, not to withdraw, that it's not another world or something like that, that it's not a coffin, that he's not dead... she seems willing to help him... i think she knows what she's doing... hopefully....
my mother comes from a french house... neither of her parents even spoke english, I'm not even sure her siblings speak english today... what happened is that the only school that could welcome handicapped children back then was english... so she went to school in english, and later worked in english hospitals, and after for the phone company in an english part of the island...
she always used to say she can't write french, but she writes french very well... she's a bit of a different person when she's in english mode... kind of developed a different personality for that... divided herself...
i don't have that... i don't get along well with anglo kids... i only get along with bilingual and french-first kids... those weirdos in costumes in the west island? dey just edgy, bra. they ain't even got Solitaire.
i always thought you could figure out on your own, but they just dress like that... they live in very, very, very small worlds, and often stay in those very small worlds...
they form communities that i'm sure you also envy.... but the result... the kind of people that comes from those communities is just.... "eeeeee, yeh..... i think i'll pass, ...."
well lookit teh time der youngin.... it must be time for you to go do your homework and prepare for service tomorrow morning...
still incense bearer, yes?
is there a wedding tomorrow? it''s nice weather for a wedding, i think... heheheh, oh but don't let me keep ya!
go on now, go on... your boyfriend must be waiting for you, faggot. heheheh